Patient Information

Below is a list of patient information. Simply scroll down and click on a subject for more details:

Endocrinology Melbourne operates an appointment based system.   Appointments can be made over the phone, in person or via our website.

Consultation DurationEndocrinologist / SpecialistDiabetes Educator & Dietitian
Initial Consultation40 Minutes60 Minutes
Review Consultation20 Minutes30 Minutes

** All consultation times are to be used as a guide only

Referrals & Medicare
A referral is a request to a specialist or a consultant physician for investigation, opinion, treatment and /or management of a condition or problem of a patient. To be eligible for a Medicare rebate all visits an active referral must be in place.

New Patients:
All NEW patients must be referred either by their general practitioner (GP) or another specialist. A valid referral must be made available at the initial appointment.

Existing Patients: 
Please check with the reception staff for your referral status prior to your next appointment.

Appointment Confirmation
Endocrinology Melbourne operates an automated text appointment reminder system to confirm all appointments. Patients with mobile phones are encouraged to register for SMS reminders which are generated from within our appointment software.

You will be reminded to attend the clinic for an appointment 7 days prior to your appointment date.

Cancellations and Rescheduling
It is the practice policy that all patients must give a minimum of 48 hours’ notice for all cancellations and appointment rescheduling. Failure to do so may incur a fee.

If you are unable to attend, no longer require your appointment or need to reschedule your appointment, we would appreciate you calling to cancel so the time may be made available to other patients.

Endocrinology Melbourne is a private billing clinic and it is the policy of this practice that all accounts are required to be paid in full on the day of consultation. This clinic does not Bulk Bill.

Discounted fees apply to all eligible Pension or Health Care Card holders. (Please present you’re your Concession cards when you attend your appointment). DVA Patients are bulk billed.

Our current fees are displayed at Reception and revised July each year. Please contact our office for a list of fees applicable.

Endocrinology Melbourne accepts payment by cash, cheque, eftpos and credit card (Visa & Mastercard). We do not accept AMEX.

Medicare Rebates
Endocrinology Melbourne operates the TYRO Eftpos system that allows patients to receive Medicare rebates within 48 hours. Please note it is advisable for patients to have registered their bank account with Medicare.

Our office hours are Monday & Tuesday 8.30-4.30pm, Wednesday & Thursday 8.30-5.30.pm and Friday 8.30-1.30pm

After Hours & Medical Emergencies
Outside of the Practice’s normal hours of operation patients are advised to contact their GP, in cases of medical emergency, patients can seek assistance from their local emergency hospital department.

Nearest Emergency Department
Austin Hospital 145 Studley Rd Heidelberg (Melways Ref 31 J4)
Ph: 03 9496 5442 Fax: 03 9496 3238.

The hospital’s emergency department operates 24 hours a day, 7 days a week.

For an ambulance call the emergency services operator on 000.

This practice provides access to patients, visitors and staff via the main entrance at the rear of the building

Disability Access
Wheelchair access is provided via main entrance at the rear of the building to reception, toilets and consulting rooms.

Car Parking
Parking is available for patients at rear of the building.

Our goal is to provide a quality, caring service. If you have any concerns or suggestions please phone, write or email our Practice Manager. From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us improve our services.

In addition to medical consultations, this practice offers the following services:

Melbourne Pathology

Melbourne Pathology

Collection Centre Hours: Monday to Friday 8:30-12.30pm

For more information: http://www.mps.com.au


Melbourne Diabetes Education & Support

Melbourne Diabetes Education & Support (Fran Brown – Diabetes Nurse Educator)

Our Credentialled Diabetes Educators (CDEs) have been providing individualised, comprehensive education and support to people and their families with Type 1, Type 2 and Gestational diabetes, as well as those at risk of developing diabetes since 2007. No matter what age you are, we are here to help you understand your condition, learn valuable self-management strategies and to live well with diabetes every day.

Our staff are all Registered Nurses (RNs) who have completed further studies in Diabetes Education and have achieved Credentialling status through the Australian Diabetes Educators Association (ADEA). CDEs have demonstrated experience and expertise in diabetes education and a commitment to professional development and ongoing learning.

Recognition as a CDE provides assurance to people with or at risk of diabetes, their families, carers and other health care providers that they can expect to receive quality diabetes education and advice.

Consultation Sessions: Tuesday 9am-1pm & Wednesday 8am-6pm

For more information: http://melbournediabetes.com.au


The Food Clinic - Nutrition & Dietitian Services

 The Food Clinic (Denise Burbidge – Dietitian)

The Food Clinic is run by passionate dietitian Denise Burbidge. Opening in 2012, the food clinic has grown from providing individual services to include a range of services to support clients, both individuals and organisations to improve health through understanding nourishing foods.

The Food Clinic supports individual clients to better manage health and chronic conditions such as obesity, diabetes, heart disease, coeliac disease and irritable bowel syndrome. Consultations are provided in rooms in Essendon, Toorak and Heidelberg and some home visiting services are available on request.

Services for organisations include corporate nutrition presentations, staff education sessions and a range of food service supports including menu reviews. Working with catering organisations, especially those involved in healthcare and retirement living, to better understand planning nourishing menus and managing special diets such as allergies is a real passion for Denise.

Consultation Sessions: Monday 8.40-12.40pm

For more information: http://www.thefoodclinic.com.au

Your Privacy, Our Concern

In accordance with the Privacy Act (1988) all information collected in this practice is treated as “sensitive information”. To protect your privacy, this practice operates strictly in accordance with the Act. The Australian Privacy Principles (APP) require that fully informed voluntary consent is obtained before or as soon as practical after the collection of health information by all members of a medical practice team. We use this information you provide to manage your personalhealth care. Your information may be shared with other health providers from time to time. This may include referring doctors, pathology laboratories, radiology practices, or other healthcare providers. Some information may also be provided to Medicare and private health funds, if relevant, for billing and Medicare rebate purposes and other organizations responsible for the financial aspects of your care. The privacy of individual patients is strictly maintained at all times by this practice.

If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your doctor, as appropriate.

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our clinicians and practice staff to access and use your personal information, so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health.

What personal information do we collect?

The information we will collect about you includes:

  • names, date of birth, addresses, contact details
  • medical information including medical history, medications, allergies, adverse events, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes

How do we collect your personal information?

Our practice will collect your personal information:

  • When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  • During the course of providing medical services, we may collect further personal information.
  • We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment.
  • In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
    • your guardian or responsible person
    • other involved healthcare providers, such as your GP (General Practitioner), specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
    •  

Endocrinology Melbourne

76 Edwin Street Heidelberg Heights VIC 3081 T: 9459 4415 F: 9459 4436 E: admin@endomelb.com.auW:endomelb.com.au

your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).
Who do we share your personal information with?

We sometimes share your personal information:

  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen, or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • with third parties who work with our practice for business purposes, information technology providers – these third parties are required to comply with APPs and this policy
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)

Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt – out of direct marketing at any time by notifying our practice in writing.

How do we share this information?

Our doctors and staff collect information from patients primarily to provide proper care and treatment.  We have a legal and ethical duty to protect patient information. Patient information may have to be disclosed to other doctors, nurses’ therapists and medical technicians so that proper health care is not compromised.  In some situations, it may be necessary to contact your your healthcare providers urgently via email, which may not be secure.

  • Text msg / appointment confirmations
  • Post
  • Unencrypted Email
  • Electronic Downloads
  • Fax

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms:

  • As paper records
  • As electronic records
  • As visuals iexrays, ct scans, videos & photos
  • As audio recordings

The practice holds all personal information securely, whether in electronic format, in protected information systems or in hard copy in a secured environment. All due care will be taken to ensure the protection of patient privacy during the transfer, storage and use of personal health information.

Retention of medical records is for a minimum of 7 years from the date of last entry into the patient record unless the patient is a child in which case the record must be kept until the patient attains the age of 25 years of age.

Endocrinology Melbourne

76 Edwin Street Heidelberg Heights VIC 3081 T: 9459 4415 F: 9459 4436 E: admin@endomelb.com.auW:endomelb.com.au

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within 30 days upon receipt of your request.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to Practice Manager.

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

The management of Endocrinology Melbourne understands the importance of confidentiality and discretion with the way we manage and maintain the personal information of our patients. We take complaints and concerns regarding privacy seriously. In the instance where you are dissatisfied with the level of service provided within the clinic we encourage you to discuss any concerns relating to the privacy of your information with the Practice Manager or your Doctor. You should express any privacy concerns you may have in writing. We will then attempt to resolve your complaint within 30 days and in accordance with our resolution procedure.

If the complaint has not been resolved to your level of satisfaction all complaints should be directed to Office of the Australian Information Commissioner (OAIC): For further information visit www.oaic.gov.au or call the OAIC on 1300 336 992.

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Patients will be notified of changes through the practice website, patient registration forms, information leaflets displayed in the reception and clinic waiting rooms.

Contact

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