Welcome to
Endocrinology Melbourne
If you’re seeing a specialist for the first time, this page will guide you through the process of becoming a patient, including how referrals work, what to expect, and how to prepare for your appointment.
Whether you are attending in person or via telehealth, our team is here to make the process as smooth as possible.
Becoming a Patient
Follow these steps to begin your care at Endocrinology Melbourne.
1
First things first
Check Our Conditions & Services
Before booking, please review our conditions and services pages to ensure Endocrinology Melbourne is the right fit for your needs.
We provide specialist care for a wide range of endocrine and hormonal conditions including diabetes, thyroid disorders, osteoporosis, adrenal disorders, pituitary disorders, PCOS, and transgender health.
If you’re unsure whether your condition is managed by our specialists, or you can’t find it listed, please contact our team. We’ll be happy to discuss your needs and advise whether Endocrinology Melbourne is the most appropriate fit for you.
2
Meet the team
Explore Our Clinicians
Our team includes experienced endocrinologists with different clinical interests and areas of expertise.
We encourage you to review our clinician profiles to learn more about our specialists. While you are welcome to nominate a preferred clinician, all referrals are reviewed through our clinical triage process to ensure you are matched with the most appropriate specialist. Where more than one clinician is suitable, appointment availability and location may also be considered. Our team will guide you through the process and discuss the available options with you.
3
Required before booking
Obtain a Referral
To access Medicare rebates for specialist endocrinology appointments, you will generally require a valid GP or specialist referral.
If you do not currently have a referral, please speak with your GP or healthcare provider before contacting our clinic.
4
What happens next
Referral Review & Triage
Once we receive your referral, it will be reviewed by our clinical team. Please allow up to 5 business days for triage and assessment. Following this review, our team will contact you regarding appointment availability and the next steps.
5
Before you arrive
Preparing For Your Referral and Appointment
To help our clinical team assess your referral and ensure you are matched with the most appropriate specialist, please provide any relevant information at the time of referral, including:
- Blood test results
- Imaging reports
- Previous specialist letters
- Hospital discharge summaries
- Medication lists
Providing these documents with your referral allows our team to complete the clinical triage process and helps your specialist prepare for your consultation.
Where possible, please provide documents electronically in PDF format. If additional information becomes available after your referral has been submitted, you are welcome to send this through prior to your appointment.
6
Contact us
Contact Us or Upload Your Referral
Once you have your referral, you can contact our team by phone, email it to us, or upload it using our online referral form. Please ensure referrals are provided in PDF format. Our administration team will confirm once your referral has been received.
Appointment Information
What to expect at your consultation.
Consultation Length
~45 minutes
Initial consultations are generally around 40 minutes. Follow-up appointments are typically shorter, depending on your condition and treatment plan.
Fees
$410–$460
With an approximate Medicare rebate, the typical out-of-pocket cost is around $250. Please note fees may vary depending on your clinician and appointment type. Note: Fees are current at the time of publication and may be amended without notice.
Telehealth Appointments
We offer both in-clinic and telehealth video consultations, with the same fees applying to both appointment types.
Please note that telephone consultations are not eligible for a Medicare rebate for initial consultations.
For telehealth appointments, our team will securely collect credit card details prior to your consultation to secure your booking.
Clinic Locations
- Heidelberg clinic
- Mont Albert clinic
Both locations offer parking and are accessible via public transport.
Payment: Fees are payable on the day of your appointment. We accept cash, credit card, and EFTPOS. For telehealth appointments, we will securely collect your credit card details prior to the consultation to confirm your booking.
Frequently Asked Questions
Not always. Our clinicians review all referrals to determine whether specialist endocrinology care is appropriate for your condition.
Usually not. If additional testing is required, your endocrinologist will typically arrange this after your consultation.
Many endocrine conditions require follow-up appointments, although this depends on your diagnosis and treatment plan.
Yes. Payment is required on the day of your appointment.
For telehealth consultations, we securely collect payment details prior to your appointment to confirm your booking.
Yes, cash payments are accepted at both clinic locations.
Yes, parking is available at both clinic locations.
Yes. Both clinic locations are accessible via public transport. Further location details and directions are available on our contact page.
Telehealth appointments are conducted via a secure video link using Doxy.me.
Approximately 7 days before your appointment, you will receive your personalised Doxy.me link. At your appointment time, simply open the link in a web browser on your computer, tablet, or smartphone.
No download is required. Follow the prompts to enable your camera and microphone, then enter the virtual waiting room. Your clinician will join you when ready.
Ready to Get Started?
If you have a referral or would like to learn more about becoming a patient at Endocrinology Melbourne, our team is here to help.